Shipping & Delivery Information
At Urinap, we strive to provide efficient and reliable shipping services to our valued customers. Please review the information below to understand our shipping policies and procedures.
Shipping Rates and Delivery Times
We offer competitive shipping rates to various countries. Our rates are based on the destination and order value. Please refer to the table below for specific shipping costs:
| Country/Region | Shipping Rate (Orders up to threshold) | Free Shipping Threshold |
|---|---|---|
| Austria | €5 EUR | Orders over €50 |
| Belgium | €5 EUR | Orders over €50 |
| Bulgaria | €8.00 EUR | Orders over €80 |
| Croatia | €5 EUR | Orders over €50 |
| Czech Republic | €5 EUR | Orders over €50 |
| Denmark | €6.00 EUR | Orders over €50 |
| Estonia | €7.00 EUR | Orders over €60 |
| Finland | €6.00 EUR | Orders over €50 |
| Greece | €7.00 EUR | Orders over €60 |
| Hungary | €5.00 EUR | Orders over €50 |
| Italy | €7.00 EUR | Orders over €60 |
| Latvia | €7.00 EUR | Orders over €60 |
| Lithuania | €7.00 EUR | Orders over €60 |
| Netherlands | €5.00 EUR | Orders over €50 |
| Poland | 15.00 PLN | Orders over 100.00 PLN |
| Portugal | €7.00 EUR | Orders over €60 |
| Slovakia | €5.00 EUR | Orders over €50 |
| Slovenia | €7.00 EUR | Orders over €60 |
| Spain | €7.00 EUR | Orders over €60 |
| Sweden | €6.00 EUR | Orders over €50 |
| Switzerland | €10.00 EUR | Orders over €70 |
| USA | $10 USD (flat rate) | N/A |
Delivery Times
Delivery times may vary depending on your location and the shipping method chosen:
- Domestic Orders (Poland): Usually 2-3 business days
- European Union: 3-6 business days
- International Orders: 7-14 business days
Please note that these are estimated delivery times and may be affected by customs processing or unforeseen circumstances.
Free Shipping
We're pleased to offer free shipping on orders above certain thresholds for most destinations. Check the table above for free shipping eligibility in your country.
Order Processing
Orders are typically processed within 24 hours after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking Your Order
Once your order is shipped, you can track its progress using the tracking number provided in your shipping confirmation email. Simply click on the tracking link or copy the number and enter it on our carrier's website.
International Orders and Customs
For international orders, please be aware that:
- The recipient is responsible for any customs duties, taxes, or fees imposed by their country.
- We are not responsible for any delays caused by customs processing.
- Please ensure your address is correct to avoid delivery issues.
Shipping Restrictions
Some products may have shipping restrictions to certain countries due to local regulations. If you encounter any issues during checkout, please contact our customer service team for assistance.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Check the tracking information to confirm the status.
- Contact our customer service team within 7 days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue or process a replacement/refund as appropriate.
Shipping Partners
We work with reputable shipping partners to ensure safe and timely delivery of your orders. Our primary carriers include UPS, GLS, DPD, PostNord, Inpost.
Contact Us
If you have any questions about our shipping policies or need assistance with your order, please don't hesitate to contact our customer service team using a chat in the bottom right corner or contact form available here.